Here are some safety tips from SAPS on what to do should the situation arise. When an armed robbery takes place at a location (store, warehouse, factory, shopping centre or restaurant), the likelihood of the incident turning violent, resulting in injuries to personnel and customers, can be effectively reduced by the behaviour of the staff and customers.
When you need to call 10111, call from your landline if possible. This will enable the call centre to see your general location (from the number), and help will be on its way sooner.